FAQs

Stop immediately. Do not turn the key and do not even allow the engine to idle. If you are already driving, pull over as soon as it is safe to do so. Running the wrong fuel through your system (especially petrol in a diesel engine) can cause friction damage to your fuel pump and injectors within minutes. Call us, stay with the vehicle, and we’ll handle the rest.

No. Modern engines are built to incredibly tight tolerances. Even a 5% mix of the wrong fuel can cause catastrophic engine failure. Trying to “dilute” the mistake often results in a $5,000+ repair bill from a dealership. A professional drain and flush is the only way to guarantee your engine’s safety.

Actually, the opposite is true. Dealerships often insist on replacing the entire fuel system (pumps, lines, and injectors) at your expense. Wrong Fuel Removal uses specialised, manufacturer-safe equipment to decontaminate your system. By choosing a professional recovery over a “DIY” fix, you are taking the necessary steps to protect your vehicle’s integrity.

(And why don’t you go to Geelong?) We provide 24/7 coverage across Greater Melbourne, from the Mornington Peninsula up to the Northern suburbs and everywhere in between. We made a strategic decision not to service Geelong or regional Victoria. Why? Because we value your time. Many competitors claim to “service all areas” but will leave you stranded for 3 hours while a van drives from the other side of the state. By focusing exclusively on Melbourne, we ensure our technicians can reach you in 30–60 minutes.

Once our technician arrives, a standard drain and flush typically takes 20–40 minutes. We’ll have you back on the road and heading to your original destination in less than an hour.

We are here to disrupt the “vague pricing” model of this industry. When you call us, we will ask for your vehicle model and location and provide a fixed, all-inclusive quote. *

• No “Emergency Surcharges” for late nights.
• No “Hidden Call-out Fees.”
• No “Hazardous Waste” surcharges. The price we quote on the phone is the price you pay on the invoice.

We accept all major credit cards, EFTPOS, AMEX, and Cash. Unlike many of our competitors, we do not charge credit card surcharges. Transparency means the price is the price. What is the “No Start, No Fee” Guarantee? It’s simple: If we arrive and determine that we cannot safely recover your fuel or get your system ready to run, you don’t pay us a cent. We only charge for successful results.

Yes. Our mobile units are custom-built with ATEX-certified, spark-proof pumping systems. We are fully insured and trained in site safety management. We ensure the contaminated fuel is contained and your vehicle is serviced without a single drop hitting the pavement.

We are 100% EPA-compliant. We don’t just “dispose” of the fuel; we transport it to licensed hazardous waste facilities where it is processed and recycled responsibly. Protecting Melbourne’s environment is a non-negotiable part of our service.

1. Instant Quote: We’ll give you a fixed price and an accurate arrival time.
2. The Recovery: Our technician arrives, secures the site, and drains the contaminated fuel.
3. The Flush: We flush your fuel lines and injectors to remove any remaining traces.
4. The Test: We provide enough of the correct fuel to get you started and run a diagnostic check to ensure the engine is firing perfectly before you drive away.